You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details.
Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution's processing times. You will receive a confirmation email once your cancellation and refund have been processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that require a refund to a different payment method than the original, additional processing time may be required. Refund processing times may vary depending on your financial institution.
If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some financial institutions may take additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company as they may be holding the funds pending your approval.
If you have completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to process your inquiry. Please allow up to 14 business days for us to complete our investigation and resolve any issues with your refund.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries you may have regarding returns, refunds, or cancellations.
Address: 328 Lightning Point Drive, Memphis, Tennessee
E-Mail: [email protected]
Phone: +1901-233-0265
We value your satisfaction and will make every effort to resolve any issues promptly and professionally. Please allow 24-48 hours for a response to your inquiry during normal business hours.
